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Cancellation policy & cancellation form Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity:
A. Cancellation policy
Right of cancellation You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. Deviating from this, the cancellation period in the case of a contract for the regular delivery of goods over a specified period of time is fourteen days from the day on which you or a third party other than the carrier designated by you took possession of the first goods. To exercise your right of cancellation, you must inform us (Sven Scholz, Edelsteinstr. 17, 23566 Lübeck, fax: 0451-38944367) by means of an unambiguous declaration (e.g. a letter sent by post, fax or online form) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, but this is not mandatory. You can also electronically fill out and submit the sample cancellation form or another clear declaration on our website www.shopsoftware.com/widerruf1/. If you make use of this option, we will send you a confirmation of receipt of such a cancellation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Exclusion or premature expiration of the right of withdrawal The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal expires prematurely for contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.
B. Cancellation form
If you want to cancel the contract, please fill out this form and send it back. To: Sven Scholz, RoyalArt® Agentur, Edelsteinstr. 17, 23566 Lübeck, Fax: 0451-38944367 I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
